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Levels of technical support

SUSE offers annual or three-year subscriptions. They are available in 2 variants: Standard and Priority.

The support_standartSTANDARD version includes:

  • - new versions and software updates,
  • - unlimited technical support,
  • - access via chat, phone and email,
  • - available 12h/5 days (Monday-Friday, 8:00 AM to 8:00 PM),
  • - response times: 2 hours (Priorytet 1), 4 hours (Priorytet 2), next business day (Priorytet 3 and 4).

The support_priorityPRIORYTET version includes:

  • - new versions and software updates,
  • - unlimited technical support,
  • - access via chat, phone and email,
  • - available 24h/7 days
  • - response times: 1 hours (Priorytet 1), 2 hours (Priorytet 2), 4 hours (Priorytet 3), next business day (Priorytet 4).

More information on the website SUSE.